Originally Posted by CJKatl

Hence my warning...

The situation you put yourself in is the exact situation I was in with this hotel. I thought everything would be fine since the credit card on file no longer worked and I handed them the good card at check-in. I didn't know that before my arrival, some irresponsible, careless hotel clerk just found some credit card that would work - not mine - plugged the number in and caused me hours of needless runaround. Apparently when the desk clerk was handed my credit card at check-in, she just pretended to do something with it and handed it back to me.

Granted, virtually all other MI properties are better run than the Raleigh Crabtree FS, where this happened. (I faxed the manager a note on Sunday asking for someone to call on Monday. Of course, nobody did call, so I called a few minutes before five and, hopefully, finally got someone who appeared to know what she was doing to correct this. On Tuesday, the manager calls and says he hoped someone called me on Monday. Umm, isn't he the manager? Don't they keep a log? He has not a clue what goes on with his staff or property, and it shows. The desk staff and housekeeping feel free to say whatever they want, trash other employees to customers, not follow through, and, yes, outright lie. Oddly enough, the CL staff is above this. I've started staying at the not-as-nice but hassle free Embassy Suites next door.)