"Dear WBurcham,

Thank you for your e-mail describing your recent experience with Delta. We apologize for the inconvenience and appreciate your taking the time to share the details.

As near as I can tell, due to the many delays and cancelations, it looked like flight 1612 would arrive too late to make the connection to 981 and the decision was made to remove customers and begin reprotection. As it turned out, eventually flight 981 was delayed also, and unfortunately you were not rebooked on 981.

During irregular operations, the situation can change several times and a previous good business decision turns into a bad one. I apologize that you were inconvenienced.

Again, thank you for writing. Please accept our apology for the inconvenience you experienced. We look forward to serving you under better circumstances.

Sincerely, "


Doesn't sound canned to me. It has a header and footer, but obviously they read your email.

That you don't agree with them doesn't make it "canned".