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Old Dec 2, 2008 | 11:32 am
  #1  
Narfil
 
Join Date: Dec 2008
Posts: 20
Thumbs down Co website bait N switch

Why does the Co website pull this ?
2 days ago I tried to purchase 4 seats from Fll to Ewr for a family trip.
(12/11/08 thru 12/18/08 )
Both airports are close to destinations for me so Co is always my first choice.
As I go thru the reservation process I obtain quotes of $224 RT/ticket and that both departute and return flights are available at times I require.
After selecting my departing flight the next screen (which previously showed several return flights at the quoted price) now have a Different (higher $80/ticket) price to book! I can see this happening late at night when updates occur but this was at 3PM!

How/Why often does this happen in the middle of the reservation process?
Is it just a big Bait & Switch scam? IS Co TRYING to lose business?
After calling Co web help and getting an "I dont really know why this happened answer".
I rebooked on AA from PBI. Not the airport I wanted at either end but the price did not change during the reservation!

Result the Co website switcheroo lost Co 4 rt tickets!

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