Yes, it seems VA still have not figured out the real reason for this long time problem - I called already twice and last week the excuse was due to holiday season not able to correct, and yesterday new excuse small Elevate department overloaded with manual corrections, but it will be done in 4~6 weeks - My planned trip is next weekend, and fare is increasing, and leaving me with no choice - To buy with cash.

Initially when I started using VA it was different, and huge improvement compared to other US carriers, and with qualified people working all over the field, but now it seems the honeymoon is over, and VA are slipping towards the benchmark of US carriers when talking about ground service assistance.