Originally Posted by domaintraveler

"Can I see your card?". I proceeded to hand her the e-mail from AA and quickly she said "What is this? I'm not reading this? I want your card not a piece of paper" (In a really snotty tone). I stated that I had lost my card and AA wrote this in place of my card. She then stated that neither of us were allowed in the lounge until I produced a card showing my status. I pointed her to the boarding pass saying "Sapphire" and she said "unacceptable". I asked to see a supervisor and she said "I am the supervisor". No other BA employee offered to help. I then asked her to call AA, where she proceeded to tell me that it wasn't her fault I couldn't produce evidence of my status. We had to walk away -turned away from the lounge. What was I supposed to do in this situation?

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