FlyerTalk Forums - View Single Post - Which airline would U take Ethiopian or Kenya Air?
Old Nov 28, 2008, 9:45 am
  #6  
PhlyingRPh
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Join Date: Sep 2004
Location: USA
Programs: UA/CO(1K-PLT), AA(PLT), QR, EK, Marriott(PLT), Hilton(DMND)
Posts: 9,538
The ground handling/customer service experience might be more relevant than the inflight experience IMO. If there is a long delay in Addis or Nairobi, which airline is likely to be able to get you to Johannesburg quicker or to accomodate you in a more acceptable hotel? I've heard horror stories about the hotels ET has sent people to during ground delays and about the ability/willingness of ground staff to help when problems arise.
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