Originally Posted by domaintraveler

Hi All:

As my wife and I started a round-the-world trip, I had my Platnium card and got into the AA Lounge in Dallas - no problem.

Problem... Unfortunately, somehow, my card has gotten lost. I contacted AA while in the UK and they said they will issue me a new card to my home address and they wrote a nice e-mail to me that explained I was a Platnium Member for the One World partner lounges.

OK what did I do wrong? So we go to the BA lounge at Heathrow T5. My boarding pass shows that I am One World Sapphire. My wife is Gold, so a Ruby (no lounge except through me). As soon as I handed the lady our boarding passes she asked "Can I see your card?". I proceeded to hand her the e-mail from AA and quickly she said "What is this? I'm not reading this? I want your card not a piece of paper" (In a really snotty tone). I stated that I had lost my card and AA wrote this in place of my card. She then stated that neither of us were allowed in the lounge until I produced a card showing my status. I pointed her to the boarding pass saying "Sapphire" and she said "unacceptable". I asked to see a supervisor and she said "I am the supervisor". No other BA employee offered to help. I then asked her to call AA, where she proceeded to tell me that it wasn't her fault I couldn't produce evidence of my status. We had to walk away -turned away from the lounge. What was I supposed to do in this situation?

What do I do now? We are flying with Cathay Pacific to Hong Kong tomorrow. Later we will fly Qantas to Sydney. Then Qantas to Cairns. Qantas to Auckland. Finally Qantas/AA back home.

This is going to be terrible if we can't go in the lounge when we have earned the privlidge to do so.