Originally Posted by
MrSoft
Arguments such as 'this is how the airline business works' are valid, but the problem is more pronounced with Emirates than anywhere else, and that's just a fact.
Absolutely. This is bound to happen as a result of the number of products that Emirates has in Business/First (not so much in Economy) and the number of different aircraft that they have. Combined with aircraft maintenance, route lengths and aircraft/route requirements, they have quite a juggling act to do.
I'm not excusing it, it's no different to other airlines and their products (VS, BA, SQ, JL etc have all had problems with guaranteeing service on flights when they roll out new products. The difference here is Emirates is rolling out markedly different products on their aircraft, and are moving them where they want to from a strategic or operational reason. People are purchasing seats on particular aircraft because of the advertising and the message that EK is sending out to the consumer through advertising. Therefore customers will feel shafted if their aircraft changes, no matter what the reason.
Originally Posted by
DYKWIA
I've never had a bad experience with them... yet.
Snap. We were delayed a little coming out of sydney earlier this year, but that was as a result of a completely inebriated passenger (in Economy
) who insisted on standing for the taxi to the runway. EK staff wouldn't accept that he would stay seated for the takeoff (understandably)!
Originally Posted by
DYKWIA
If you don't like it, take your business elsewhere! It's no good just moaning on an internet forum, put your money where your mouth is. Once more and more people start doing it, Emirates may realise that p*ssing off premium passengers is not a good idea.
Once again, wise words!