FlyerTalk Forums - View Single Post - We delayed this flight for connections

Nov 27, 2008 | 9:47 pm

#20

BearX220

FlyerTalk Evangelist

Join Date: Jul 1999

Location: ORD/MDW

Programs: BA/AA/AS/B6/WN/ UA/HH/MR and more like 'em but most felicitously & importantly MUCCI

Posts: 19,811

Quote:

Originally Posted by caphis

Investing in interlining would really cost more than it's worth, because the incidence rate isn't that high.

I don't see how you can assert that without knowing what the current policy is costing you.

I live in SEA, where a cancelled B6 departure means a 24-hour delay. I can tell you for a fact the current policy is costing JetBlue roughly the average salary for one frontline employee... that is, the amount my business partner and I spend with UA/NW/DL on flights to NY and New England.

When B6 runs into operational trouble at SEA, the only two options you can give me are: go away and come back in 24 hours... or, here's your money back, go have a walk around the terminal and see if you can buy a walkup from some other airline at 3X+ the price. Neither is remotely acceptable.

How do you know how many potential high-revenue customers book away from B6 on this basis?

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