StevePER

Hi guys,

I recently made a prepaid booking through prepaid.thrifty.co.uk for a rental in Karratha, Australia with unlimited mileage. I picked up the car on Monday morning, had a great day driving around, then dropped the car off in the afternoon. Then three days later a charge of $95.59 appears on my credit card, which Thrifty Karratha tells me is for excess kilometres.

Thrifty Karratha claims that they never give unlimited mileage on rentals, and they say there was a 100km limit documented on the rental agreement they gave me (which I was never asked to sign). I'll have to check this when I get home, but regardless I don't think they have any right to vary the conditions of a prepaid rental on pickup.

I fully intend to get my $95 back but it looks like I'm in for a fight - I'm guessing most people on this forum are in the US but has anyone seen this happen before?

Steve