Originally Posted by
caphis
If we saw a huge dip in OTP vs. other carriers, or even a huge difference between average arrival delay of late flights, I could agree that the cost to interline is justified. In today's money, I can't say that it is.
When the scenario happens, it will be too late.
At the philosophical level - the idea of not interlining is standalone versus network, which provides stability and recovery when facing pressure
At the company P/L level, focusing on the cost of interlining ignores the potential revenue upside of business travelers
At the customer service level, telling customers that a certain irrops recovery solution is not cost effective goes against the "bring humanity back to air travel mantra"
At the PR/advertising level, people might interpret "happy jetting" as "happy flying if you manage to get the flights otherwise good luck"