Originally Posted by
nerd
The bruhaha is not about what happens when things go okay. As you point out, B6 is on-time as much as everyone else.
As posted above, it's that when there is a delay, it's on average the worst of the majors, and when you run a thin route network and won't interline your pax, things go downhill much faster for them.
"The worst" being, on average, about 10 minutes later.
Originally Posted by BearX220
This is not about the error incidence rate, it's about underinvestment in service recovery.
There's not much that can really be done to solve this. Investing in interlining would really cost more than it's worth,
because the incidence rate isn't that high. For every incident where B6's delays are large enough over other carriers to really make it that much less convenient, there are hundreds of satisfied, on-time customers. It's about cost management, and the trade off for not investing in interlining and adding that to the bottom line is having a few bad cases.
If we saw a huge dip in OTP vs. other carriers, or even a huge difference between average arrival delay of late flights, I could agree that the cost to interline is justified. In today's money, I can't say that it is.