Originally Posted by
PaulRO
AF-KLM have launched the new social network for Flying Blue members, called delectably (my term) Bluenity.
Trouble is, at last two things have not been checked before launch:
1. The SignUp page for FB members allows a PIN-code of 3 digits. My FB PIN code has 4 digits. Ooooops! What do we call that -- beta testing??
2. The blurb by the FB Blurbies is incredible in the true sense of the word. Apart from the obvious typos and stylos and formulationos,
No surprise. As most things, the AFKL also does its internet with a high degree of "approximation". Dead links, fields that don't make sense, double entries, and so on, all over the place. When people on my team work as sloppily as AFKL does I fire them (I have "conversations" with people on every issue and I coach them to improve, except fraud and grave lack of diligence. AFKL fulfills the latter criteria).
Just in the past 24 hours I had several annoying experiences with the flawed design and execution of their internet channel. Here's one:
Wanted to pick somebody up at CDG. Going to the airport, I checked the arrival terminal on Air France's mobile internet page several times, right up until arriving at CDG. It said "arrival 2F". When I got to 2F, the arrivals board showed the flight to arrive at 2E. Just to make sure it wasn't a change between the last time I had checked on AF's website and what it said on the board, I checked their web site again: it said 2F. Either they don't know where their flight arrives, but from experience they usually find out after some time and even let bus and jetty drivers know, so I don't think that's the reason. Or their web content is simply showing wrong information. Which is what it is. While it's not surprising of AF, it's pathetic.