Originally Posted by
townsnda
W is what it showed on my booking.
did not have confirmed seat assignment as seats were not avail when i purchased and forgot to do seats until online check in that am. and then got the "check in at airport" message.
i was 2nd or 3rd on the "confirmed-wait for seat assignment" at the gate. i did have a printout of the confirmation and the gate agent refused to do anything about it.
is it worth calling the 1K line and .....ing?
Well, you definitely got treated poorly and it's definitely worth complaining about. Getting a CR-1 as compensation would seem to be decent, except for the aggravation, discomfort and broken promise involved. See if you can get more from UA. Unless you get a very good CSR, ask to speak to a supervisor and remain calm but firm in talking to them. And of course get their name(s) and office location if they promise you something.
The one thing about your situation that I wonder about is the failure of UA to assign you a seat when your upgrade was confirmed. If I recall correctly--and I'm not sure that I do--UA generally assigns seats automatically in a situation like this. But maybe I have it wrong or the practice isn't as general as I'm assuming.
Good luck in getting some decent compensation!