<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by jcresq:
Re: the US/UA suggestions: my recollections are horrible planes and service. Has there been improvement over the last several years? (I swore off UA after a 90 minute wait for baggage at SFO). I have a lot of upcoming travel where US makes a lot of sense, but I still think of them as US Scare.</font>
On US:
Horrible planes, yes (some of the time). The Boeing aircraft tend to be grimier than the Airbii, with smaller F cabins. Additionally, US has drastically reduced mainline service, primarily out of PIT. However, US's A330's, which fly primarily to Europe, are fabulous (phenomenal Envoy cabin, more legroom in Y, fully-fitted AVOD system).
Service: True, US has scaled back service in both classes, and PHL is still a mess, but US frontline employees are extremely dedicated and helpful. Hopefully if their financials improve, US will restore some of the onboard service which has been stripped over the past couple of years.