Originally Posted by sdsearch

You have to send in a copy of either the receipt or statement, but you don't have to necessarily fax.

If you can scan the receipt, and send it in electronically in a common format (say, PDF), then that should work.

I know from experience that printing the online statement from the credit card that shows the dine to a PDF file (www.primopdf.com) also works.

(In the case of scans, you have to attach them to the email you send in reporting the missing dine.)

Make sure, though, that the credit card number is clearly shown on the online statement. I found that, for example, Diners Club online statements don't work because Diners Club shows a different account number than your credit card number in bold print (and the actual card number only in small type halfway down the page), and iDine/RN gets so confused about that (no matter how much you try to explain it) that they consider it a dine on a non-registered card!