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Thread: CW Service Routine: Why are water bottle and washbag handed out by the crew?
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Old Nov 21, 2008 | 2:41 pm
  #6  
adrianjc32
 
Join Date: May 2006
Posts: 2,774
Originally Posted by kalia960
PS No offence to the crew, but I'm not looking to bond with anyone when I fly. I have a reasonable number of personal relationships already.
BA are not suggesting a personal relationship, but we do know that customers like to feel recognised as individuals and that staff perform better when they see customers that way. A bit of a win win really.....
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