Wow, I guess this issue has really rankled. This is what I sent to MP today via e-mail. I know it's way too long, but I just needed to get all of this out!

It will be interesting to see if I get a canned response, or if someone actually researches the issue and does the right thing.

**********

Dear Mileage Plus,

I am writing to express my extreme disappointment with your inability to grant my credit for miles from a Turkish Airines flight I took five months ago: TK ***, ***-IST June 11.

I mailed in my boarding pass upon my arrival in June.

I have called Mileage Plus at least six times with no resolution in sight. First I was told that it takes time for Turkish Airlines to post. So I waited six weeks. No miles.

I called again. This time, after telling me United was waiting for Turkish Airlines to verify that I was indeed on the flight, the agent told me I had to call Turkish Airlines directly to obtain the mileage credit.

I called Mileage Plus again in early November, and got a customer service agent who agreed that this was an unacceptably long time to wait. (He also told me that the agent who advised me to call Turkish Airlines was woefully misinformed.) This agent spoke to a supervisor who promised resolution within a week. I followed up with another call, and was told that "a request was put in Nov 7" to grant me the miles, and I still needed to wait.

I am anxious to have these miles post because I want to obtain Premier Executive status. Unfortunately, it appears that I am getting no help from United/Mileage Plus in doing so.

I should not have to wait five months for miles to post.

I should not have to make repeated phone calls and be told incorrect information by agents (I think she just wanted me to hang up).

Frankly, the only reason I reached Premier status is because United is one of the few carriers that flies to the part of the world that I work in. My first choice was American Airlines and OneWorld. Slowly, I began warming to United after having some great flights with great crew and amazing check-in and gate agents. However, my having to "beg" to get miles I am due is leaving a bad taste in my mouth.

If you check my MP number, you will see the history of my repeated requests.

Will you please do the right thing and give me the miles I have earned? I would love to be able to cross this off of my "to do" list.

With kind regards,
big V