Originally Posted by
mcjava
Look at the responses in the 150% bonus miles thread. To some, DL is selling it's FF soul by giving away so many non-BIS miles. Others are ecstatic at all the bonus opportunities. It just goes to show: YMMV
I'm not sure I'd pick that as an example of bad quality. Bad strategy/policy, yes, and it certainly feeds into the overall quality picture (mileage inflation, from the point of view of those trying to redeem awards. However, if the promps function well in terms of user interface, that longer term quality issue is largely hidden.
For lack of quality, I would choose things like coach choice (temporarily off the table) and the now infamous & minimally functional 3-tier award calendar.