Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,727
Would it still be worth the effort to notify Corp Cust Service if I had a stay during the middle of October where the hotel gave me the "its only a preference" line? I was a Gold at the time, and I'll admit I'm really new to the SPG rules, so I just took their word for it and went about my business.
But if it is helpful to let Cust Service know, I can call them. (Note I have since stayed at that same property 3 times since and haven't had a bedding issue.)