Originally Posted by
rkkwan
Yes, it's technically checked-in. Just can't print BP until passport is scanned.
Unfortunately, I don't think it is technically checked in. I say this because this has happened to me on my last two flights to central america, and in both cases I was told upon attempt to check in online, that I was unable to and that my docs would need to be verified at the airport. The problem with this is that unless you are checked in, you can not get on the upgrade standby list!!! IMO, CO should circumvent this problem, as it is unfair to prevent access to upgrade simply because of a glitch in the system that is not the pax's fault.
BTW, this is what Scott posted about the issue:
Hi texas gold, we're no longer able to accept manually entered passport information for international online check-in, which would likely explain what happened in your case... and many others'. We needed to make this change to comply with our governmental requirement to provide error-free documentation information (known as "APIS") for international travel. The compliance obligations have recently become very strict.
The good news is that relief is a simple kiosk check-in away. Specifically, if you've used your passport to check in for an international itinerary at one of our airport kiosks, your passport information will be stored and will enable you to check in online for international itineraries in the future.
Unfortunately, this requirement came about rather abruptly, so we're sorry for the lack of notice (and widespread front line awareness for that matter). In the next year, we're going to do what we can to make this new process more workable (like enabling the 'pre-registration' of your passport at any kiosk).
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Scott O'Leary
Managing Director, Customer Experience | Continental Airlines