Op here - I got a call from the AA executive office in response to a follow-up email I sent to customer service. When she calls me back, I'll fill you all in.
Any idea why they'd be calling? Is she going to offer me miles??
PS - my follow up email was basically this - I understand that you have to allow emotional support animals on, but what should I do in these situations? I approached the flight attendant, and that didn't work. Should I ask every time before I board a flight (which is now hovering near 100 flights this year)?