If the airline you love "too much" is United then yes, I am afraid it is not ok. I have allready flown over 22,000 miles with UA this year and I'm going to end up flying over 100,000 with them this year and frankly, I am so far from not impressed you'd think I was on Southwest. So far this year I have witnessed bad customer service by Gate Agents, Flight Attendants and Customer Service Agents. The meal quality and availibility makes American look like a reputable Asian carrier, the planes are often worn (and I haven't even touched a 762 yet), the gate areas in some airports (LAX, PHX) are abysmal and the Red Carpet Clubs are shameful. I really do not see any reason to be happy with this airline, but maybe something in the next 78K miles will change my mind.

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DC-10's Forever!
"This is the weirdest Routing I've seen in all my 16 years"
-LGA Check in Agent upon seeing LGA-BOS-JFK-LAX