I made a reservation back in April for a 2-night stay beginning on December 6, 2008.
It was not a special rate and could be canceled at any time before December 6, 2008 without penalty. A screen shot from my email confirmation:
http://i37.tinypic.com/709ojr.jpg
The Buffalo Bills are playing the Miami Dolphins on December 7, and I wanted a stadium view room for the game.
I checked my account online last week and nothing had been altered, however, after checking my account today, they added the following to the reservation:
* You may cancel your reservation for no charge until October 29, 2008.
* Please note that we will assess a fee of 1,444.14 CAD if you must cancel after this deadline.
This was added between last week and today.
I contacted customer care via email, and received a response stating:
We researched your reservation and have determined it was booked online via Marriott.com. The rate, which was selected at the time of booking, was a special advance purchase rate. This is a discounted rate with special terms and conditions, including a requirement to make payment in full, including tax, at the time of booking.
This is a lie.
What can I do now? I would like the reservation to have the original terms that I had agreed to.
How can something like this be allowed? I believe the hotel is doing this because they know the turn-out for the game will be lower than expected and many will be canceling their reservations.
Any help would be appreciated.
Thanks.