Hi guys

I booked a package holiday with Thomas Cook Signature in the UK (although i live in Ireland). I've just paid off the balance and I'm due to leave in February to Thailand with TG. I wanted Thomas Cook Signature to send my tickets out early because I'm not a UK resident and I didn't want to not have my tickets before departure (this happened to me before when I booked with a UK travel agent). The person I spoke to told me that it wouldn't be a problem, but I would have to sign a waiver, saying that if the tickets needed to be re-issued before departure, I would be liable for the charges. I stayed on the phone whist he faxed the waiver over, I read it (briefly) and faxed it back. When I got back to the phone, I casually asked him how much this could come to, thinking that it would probably cost about 20 - 40 pounds. He said to me 'it can cost the price of the whole ticket, but nothing will probably change'


I was gobsmacked! How can a travel agent justify charging me for a full ticket to reissue the ticket after me paying over 2500 pounds for a holiday?! The agent said that an issued ticket has special terms and conditions and if it needs to be reissued again, they would pass on the charges that THAI pass on to them.

My questions are: what circumstances would warrant Thomas Cook having to issue a completely new ticket to me? And when would I have to pay the price of a new ticket? I've never heard of this before,although I rarely book with travel agents (I usually DIY). Any help from anyone in the industry would be greatly appreciated!