I emailed Miletracker and received the following response:

Hi Bob,

I'm sorry that MileTracker doesn't seem to be working on your Vista computer! The problem is that MileTracker and Vista are not 100% compatible - at least not yet. MileTracker should work on Vista computers, for the most part. There are a few quirks that we have yet to work out but we will hopefully have them fixed soon. You should be able to retrieve your accounts via MileTracker on a Vista computer, which is the most important function.

From what I've gathered from other Vista users, if MileTracker won't launch, then the problem might be that you need to right-click on the MileTracker desktop icon and select "Run as Administrator." I have received reports that some Vista users are required to do this every time they launch the application. If you are encountering an "Unable to save settings" error message, then it should be corrected by running the program as the administrator.

Since you are a Vista user, I wanted to point out another inconvenience. Currently, Vista users are not able to download upgrades, even though you will be prompted to do so. Whenever a program changes its website, we have to update MileTracker accordingly. We then release upgrades so our users can update their MileTrackers and the programs will resume retrieving.

Whenever you are prompted to download an upgrade, then you will have to un-install and re-install the application in order to update your MileTracker. I know this sounds like a pain, but if you use the un-install function in your USA TODAY MileTracker folder, you shouldn't have to re-enter your accounts. When you un-install, some files remain on your computer in your USA TODAY MileTracker folder, so please make sure you don't delete the folder after un-installing. Then, you can re-install MileTracker from our website: www.usatoday.deskport.biz. This should give you the upgraded version.

We are in the process of creating a web-based version of MileTracker that shouldn't have any of these issues. We hope to release more information on this soon - you will be notified within the current application when the web-based version is available. Until then, I'm sorry for these inconveniences!

Thank you for your support.


Courtney Reifeis

DeskPort Technologies
11358 Talon Trace
Fishers, IN 46037
317.460.0243
[email protected]