Originally Posted by
goalie
not me and please don't give ua any ideas about enhancing the customer experience-the "new award co-payments" are bad enough)
Alright, how about a model similar to Horizon here on the west coast, drop your bag on a cart while boarding and have it delivered to the top of the jetway as you deplane. Horizon does it for free, they call it Ala Cart, but if United could do it with a guarantee of having your bag back in your hand 5 minutes after the start of deplaning or something similar I'd pay $5 or $10 bucks for the service.