Originally Posted by
joshua362
I'm feeling slighted and a bit angry. I pay up (out of company policy) to stay here and get the benefits, justifying part of the extra $30-40 because I get a breakfast. I never get back to the hotel before the CL closes so I don't get the PM benefit. I'm sure working late and eating late causes my lack of appetite in the AM. And its not like I'm eating breakfast on site then taking out a lunch.
So, is a line to the GM in order to ask if this new "policy" is in fact true and if I should move my upcoming weeks of business because of it? Is upsetting a guest over 2 scoops of oatmeal and some fruit worth it?
I think you're right to vent, if you're staying or would like to stay in the future, you could ask to see the GM and voice your concerns (they have no way of mind-reading). You could suggest the alternative to keep your business, you won't use the CL in return for a rate that's within the company policy.
I think the GM would prefer to let you have a "to go" breakfast rather than lose your business or $30-40/night, but there's only one way to find out.