Originally Posted by
Singapore_Air
SQSYD is an office with good people there. It may take a while for investigations to take place internally but I would be optimistic you will get a satisfactory response (from a very poor situation it seems. Dare I say it, such a thing wouldn't have happenned on my watch.)
What makes you say that SQSYD are good people. From your bias, I would think that everyone at SQ are good people.
Unfortunately, their senior management = arrogant.