I too want to report a positive experience with Air France USA phone agents. I was booked on AF69 from LAX to CDG, with a connecting flight to JNB on Nov 15. The agent I spoke with was extremely helpful, and got me re-routed LAX-AMS-JNB on KLM metal.
The only thing that bothers me a bit is that when I heard about the strike, I proactively called AF. I wonder if they would have hunted me down if I hadn't called them. Just a thought.