Originally Posted by
bildix
Iberia's customer relations and lost baggage handling is a joke. After six emails, innumerable phone calls, four faxes and a registered letter... NOTHING!!! No replies. I have traveled a great deal and have lost luggage in the past and had them all handled with no problems. Not Iberia. This airline just doesn't care. Shoddy!
I agree. After losing my bags on more than one occasion passing through MAD on Iberia I now avoid at all costs. All airlines lose bags now and again. The differences are about how often they lose them, and how helpful they are when it happens. Iberia do badly on both counts in my experience.