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Thread: What to expect from SQ management
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Old Nov 13, 2008 | 2:41 am
  #5  
holtju2
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Originally Posted by Lonely Flyer
We were left for 9 hours in gate area before being sent to hotel.
You should have been proactive and book a hotel and request reimbursement from SQ/travel insurance later.

Originally Posted by Lonely Flyer

My suitcase had its handle broken (this would have required extreme force. It was not a cheap unit) I joke that they must have tied it to one of the airport vehicles and dragged it around the tarmac.
My suitcase bought in June looks really bad after 100K+ miles. There is always wear and tear.

Originally Posted by Lonely Flyer
They failed to get a message (after I explained the issue to them) to our daughter who was on QF 9 and expecting to meet us in London arriving originally about 30 minutes before our original flight.
Maybe you should have texted her about the delay?
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