I travel for a living as a freelance writer. I have been using Eagle Creek products for over 15 years. They are simply the best. The company has a heritage in making alpine and mountaineering packs and their luggage seems to reflect that history with unparalleled durability. They stand behind their products better than any other luggage company I know of. All their products are covered by a lifetime warranty. Recently, I sent back my wheeled upright to have them fix a broken zipper. Their customer service is impeccable and I received my bag back - good as new in 4 days!!! It is so nice to see a company stand behind their products the way Eagle Creek does. Simply being able to contact the company, speak to a human (and a courteous one, too!) and be treated like the most important customer they've ever had has left an incredible impression. Here's a link to their fantastic warranty policy.