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Old Nov 10, 2008 | 12:41 pm
  #6  
dinbangkok
 
Join Date: Nov 2004
Location: Commuting between London & Jakarta
Programs: Thai Airways ROP *G; British Airways Executive Club Silver
Posts: 333
Originally Posted by Silverswimmer
They need full market research of their F users before even sketching out their basic designs or they will end up with an expensive c..k up.
here i lay my cards out on the table... i am in fact a professional qualitative market research consultant. you're absolutely right. my company is the key supplier to cx... this is what i find so upsetting about tg... they have such a potentially good brand and product but do not understand the meaning of consistency in regard to brand touch points

Last edited by dinbangkok; Nov 10, 2008 at 12:47 pm
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