What a nightmare
Originally Posted by
HIDDY
Forget complaining and pursue it with your insurance company - BA have nothing to answer for I'm afraid.
I have to agree... I think that is was very unpleasant and BA COULD have handled it a LOT better (they could have tried to get you onto the next available flight), but they are not obliged to.
Did you actually turn up at the airport and throw yourselves at the mercy of the ground crew there? They MIGHT have been more helpful than the phone agents - MIGHT have been easier for the ground crew to over-ride things and get you onto another flight.
This is why I am ALWAYS nervous getting to the airport or taking a connecting flight on a different itinerary: I don't feel safe until I get to the airport and check-in with BA (or whoever I am flying with). Once I am there and checked in, I am their resposibility: until I am phyiscally at the airport, then things could go horribly wrong... I think that 99% of people don't appreciate that: they just expect the airline to put them on the next flight at no extra charge - sometimes they do, but it is favour rather than an entitlement.
I don't think Avis being a partner of BA has much to do with anything: hire cars breakdown, that is life unfortunately.
Hope that you get all of the your out-of-pocket expenses back.
Boo