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Old Nov 9, 2008 | 10:13 pm
  #5  
eagle92
 
Join Date: Nov 2002
Location: EWR, USA, AA 1MM Gold, United Premier Gold, Marriott Gold, Hilton Diamond, Emerald Club Executive
Posts: 1,476
Originally Posted by pptp
Heh, disparage a companies service because of a web site error. Brilliant.
I'm not disparaging the company's service. It is just annoying that both the website and the pda site indicate dinner and nothing of the sort is served. If it is truly an error then I would hope that it gets corrected as soon as possible so that if a customer decides to purchase a first class ticket with the assumption that they will be served dinner that they won't be disappointed. Isn't that what customer service and setting an expectation is all about?

Bedsides...it is a company's responsibility NOT to have errors published on websites, pda sites, etc...that is the whole reason why I posted this to begin with. So that continental FIXES the "error".
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