<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by nsx:
Scott McCartney's Spet 10 online column has results of his informal survey of frequent fliers:
What Makes a Good Airline?
1. On-time performance
2. Fair pricing
3. Adequate seat room
4. Friendly, helpful employees
5. Frequent flights and direct service
6. Elite-level frequent flier perks
7. Assigned seats
8. Fast check-in/automation
9. Clean planes
10. Food
Clearly, Southwest understands these customers, having nailed the first 5 items. (Their on-time performance is worse these days, but frequency of flights tends to help out.)</font>
Delta, are you reading this???