I realize that there may have not been one available, which is why I asked if it's possible that they may have been assigned to someone else, etc. I was confused by when he said that "they're all currently reserved by guests paying a suite rate."

The general manager left me a voice mail, and he assured me that I had been upgraded. I tried to call him back to thank him for looking into it, and to explain that I wasn't questioning whether or not I had been upgraded, but rather whether I had been upgraded to the nicest available room, including standard suites. I haven't heard back.

Is e-mailing customer care the same thing as lodging a complaint with the platiinum concierge?