It's certainly possible that I got people who didn't know what they were talking about, but I called twice and got the same answer each time. I ended up choosing the JW for my trips so I have no first hand info on how they are really handling it.

It may be that there's an "unofficial" way for employees who are asked about bfast certs to give them out at the Mayflower. As I mentioned above, the "official" line at the JW was no certs, but I'm three for three on getting them there since September simply by inquiring - very very nicely . YMMV