Well Hello There,

I am sorry you were not upgraded properly as a Platinum SPG Member. If you believe you were not upgraded properly, please contact Corporate Customer Service (CCS) at 1-800-328-6242 or send them an email at [email protected] and let them know. If the Platinum Concierge said there were suites available, then they should have given you one. However, they upgrade to the best room or suite at check in, and if those suites were not available when you checked in (maybe a platinum was in some wanting a 4 pm checkout) then they do not have to offer you one.