Originally Posted by
wlau
Also, SWA's award system is awful, everything expires in 12 months. For the true frequent business travelers, that's a big restriction. People want to be able to save and use it on a family vacation or an international trip. Also, SWA's destinations are limited, only a handful of truly desireable vacation spots. I let several of my awards expire because there just aren't many SWA places that I want to go.
The designers of RR 2.0 had better listen to these points. Family vacations are the number one reason people participate in FF programs. A points-based system would give you at least 2 full years to save points before you have to redeem and you start the expiration clock.