Originally Posted by
bbrantley
You can go online after the flight and submit a complaint. You'll usually receive something for this type of problem, size of "gift" correlated to status. I would've -- I find those power outlets to be one of the most important differentiators. On some trips it can be the whole reason for flying that "class of service."
Without the skykit, I have never gotten anything via the online form (as a 1P). Not even a token bit of mileage. And only once even a response at all.
I had an inoperable F seat twice--once wouldn't recline at all (on a red-eye, no less!), and once would ONLY recline--and didn't ask for a skykit, though I did let the FAs know in both cases. Both times, I used the online form to complain, and for the no-recline seat, got a "Sorry for your experience..." note but nothing else; nothing at all for the always-reclined seat. And I also recently reported inoperable audio in F, which again reported to FA but didn't ask for a skykit--and got NO response at all from UA's form.
Next time, I am demanding a skykit no matter how trivial the fault, because in F, having a broken seat or nonfunctional IFE should at least be worth something.