Originally Posted by
dagowolf
. And I've had my BWI-ORD-DEN magically lose the BWI-ORD segment, then was told repeatedly I would have to buy the ticket again at the last minute price even though I had the receipt for the original purchase. They finally put me on standby for the BWI-ORD and then saw fit to remove me from confirmed on ORD-DEN and put me on standby. I spent a few extra hours in ORD needless to say. Generally when I called to get help with any issue it was a huge pain in the butt and made me wonder if customer service was a lost art.
If that happened to me the Attorney General in the appropriate state(s), as well as the DOT, FAA and all regulatory bodies, and Glenn Tilton's office, would be getting a nasty, scathing letter about the incident.
Not that Tilton would do anything, considering he's hell bent on running the company into the ground
