Originally Posted by
mahasamatman
You could try asking UA to "take over" the PNR, then deal directly with them.
They typically don't like to do that if no segment has been flown, but I've gotten them to make exceptions (i.e. my TA is closed/out of business, etc.)
Also, OP: Are you sure it's a refundable fare? Not all B's are (most but not all.) If it is, and you used a credit card, I would take the advice above and dispute.