Originally Posted by
Fisk
I just got off the phone after changing some tickets. I had a conversation wtih the 1K agent and she said I was mistaken about the waitlist priority for upgrades. My understanding was that once everything goes to departure management upgrades are cleared by status then fare class (I usually try to book M or H for this reason). She said that it clears by status and then how much you spent the prior year.
I believe she is mistaken, but just wanted to confirm that nothing has changed.
I have a hard time believing that United's systems are sophisticated enough to retain all of my $$$ spend and run a total that feeds the DM list. I am sure the information is out there in their data warehouse, but it just doesn't sound like something that they would be able to do.