FlyerTalk Forums - View Single Post - Trouble Canceling *A Upgrade award

Nov 4, 2008 | 7:03 pm

#2

DownUnderFlyer

Moderator: Asiana & Qantas Frequent Flyer

Join Date: Dec 2006

Location: STR/SYD/SMF

Programs: QF LTG / P1 , LH LT SEN / HON, OZ LT Diamond +, Marriott LT PT, HH Diamond,

Posts: 15,146

Quote:

Originally Posted by zrs70

I used my OZ miles to upgrade an SQ flight. I had to cancel the trip, so I contacted my travel agency. They refunded the ticket, but SQ is still holding on to the upgrade space, and my OZ miles are still locked. According to the OZ website, I need to call the operating carrier to cancel the upgrade.

But SQ tells me they have no authority to touch it.

I called OZ, and they want a copy of the original ticket as well as a passport photo. Sounds pretty cumbersome to me. Is this par for the course?

No experience with this but the OZ ways are strange sometimes. No idea why they want a photo.
Just send them ticket copies, cancellations etc and see what they do.

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