FlyerTalk Forums - View Single Post - Question 10: Industry Changes Impacting FlyerTalk
Old Nov 3, 2008 | 10:34 am
  #3  
RichMSN
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I think the focus will shift a bit more away from loyalty programs and more towards maximizing the travel experience trip-by-trip. FlyerTalk has already incorporated some of these forums (Budget Travel, Travel Bidding, even TravelBuzz, Travel Technology, and some of the special interest forums) into the site and I think this will only continue as people realize that the benefits gained from sticking with one airline/hotel or alliance doesn't overcome the additional cost (time/money/effort).

So I think we should be looking for ways to provide information to make the travel experience better -- tips, discounts, etc. And TB will be at the forefront, looking at new forums and thinking of ways to give people information that will make the whole process better.

That said, I think it's important that FT keep its voice loud and heard when it comes to loyalty programs. It's one of the key parts of my platform -- TB should be leading the effort to bring formal and informal liaisons to FT and should be thinking of ways that FT members can specifically benefit from their involvement with FT with respect to the loyalty programs.
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