<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by WayMaker:
May I stress that the most important thing to put on is an attitude of kindness, cheer and respect. The easiest way to have the worst possible journey is to approach airline employees with an aggressive, demanding attitude of entitled supremacy.</font>
This is the most important. What your mother taught you when you were little is right - being nice first to someone goes a LONG way. Sure, it is the job of CS employees and FAs to be courteous to passengers, but it is much easier to be nice first. For everyone but a select few, it's harder to mean to a nice person than it is to be mean to a mean person.
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