I was on a DCA-ORD flight on Tuesday when a female passenger asked one of the FAs if he could lift her heavy bag into the overhead compartment. He shook his head and said, "No. My insurance doesn't cover that." I assumed he was kidding, but he was not smiling and made no effort to help. As a couple of passengers got up to help, another FA (a woman) grabbed the bag and lifted it, avoiding a potentially awkward situation.

Anyone heard of this?