Originally Posted by
jsnearline
The ticket numbers show up on the statement starting with 160, but they are 14 digits long, not 13. My guess is that's why CX couldn't locate them when I gave the numbers. Any idea what the 14th digit is?
You only need the first 13 digits (160 and the other 10 digits) for the e-ticket number.
The 14th digit is a "check digit" and it is not used when retrieving e-ticket records.